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1. Damaged or defective products
- If you receive a damaged or defective product, Please notify us within 7 days of receiving your request via email customer.service@mojwater.com .
- Provide clear photos of the damaged or defective item as well as your order number.
- We will either exchange the product or refund the full amount. Including any shipping charges.
2. Incorrect orders
- If you receive the wrong product, Contact us within 7 days of receiving your order.
- Send an email to customer.service@mojwater.com with photos of the damaged or defected item and order number.
- We will either arrange to send you the correct product or issue a full refund, Including any shipping fees.
3. Change of Mind
- We do not offer returns if you change your mind or are not satisfied with the taste of the product. as preferences can vary.
- Please review product description and details before making your purchase.
4. Cancellation
- Cancellations are accepted within 24 hours of placing the order. After this period, Orders cannot be cancelled.
5. Recovery process
- Returns will be processed within 5 business days of confirmation.
- The refund will be issued to the original payment method.
6. Contact information
- Please note that this policy is subject to change, Any updates will be posted on www.mojwater.com .
- Contact: +0096592288800